Submit your question in the form above or send us an email to firstname.lastname@example.org. Usually, it is something very simple like too much dust on the panels, or a little shade from a tree that has grown since installation. Contact us, and we can troubleshoot the problem together, ensuring optimal production for your system.
Surprisingly, your system can still produce a lot of electricity during cloudy or rainy days. The key factor is that UV rays still penetrate the clouds and rain continue to produce electricity for your home. Although there is some production loss, it will not affect the long-term production estimates for your system.
For Net Metered solar systems your system will NOT continue to produce power if the electricity goes out. In order to protect the utility company’s workers that may be servicing the power lines in the event of an outage, the system will automatically shut off, only to power back up when service is restored.
For systems under the self-supply program, your solar array will still produce power, sending it to your battery for home consumption.
If you have monitoring services with your system, you can check on your system at any time via your monitoring provider. If you did not get monitoring and you suspect that your system is not performing optimally, please contact us.
The monitoring lets us know what is being produced, and that system in no way affects the PV production. Your monitoring system gathers the data from your PV system, and sends it to the servers at your PV’s producer’s company.
Check your internet connection to make sure that it is functioning properly. Choose a monitoring video to help you troubleshoot your specific device at YouTube. Wait for 24 hours. If you still can’t see any information, give Customer Care a call at (208) 315-4082.
The utility generally applies a minimum charge for their service of between $15 and $20, depending on a few different variables. On the months when you use more electricity than normal, your utility will provide you with any extra kilowatt hours you need, and usually the extra credits you had in the bank (Net Energy Metering) will offset this extra usage.
The Idaho Power Company meter and PV system stay with the home which is a great selling point for you! Just call us with your meter number and we will send you a warranty transfer form to fill out and send back to us.
If your bill is still high after your panels have been installed, here are some questions to ask:
Check your Air Conditioning Usage—have you had a system installed, or used your current system more?
Have you had visitors stay with you during the billing cycle?
Check you monitoring, is everything operating as it should be?
If you have answered no to all of these questions, please call our Idaho solar installation technicians at
Reading your new bill may seem daunting at first, which is why we would like to help you! When you receive your first bill, please send a copy (via email or hard copy) to email@example.com , and we will guide you through.
Revolusun always recommends consulting a tax professional about how to maximize the benefits from federal and state tax incentives that are available upon purchasing a photovoltaic system.
There are a few different stages in the installation process, but our Operations team will keep you informed on each step along the way. Feel free to contact our Idaho solar panel installation team online with any questions you may have.
Under the Self Supply program, excess daytime electricity production is stored in batteries for use at night.
During periods of prolonged inclement weather, or abnormally high usage, power can still be supplemented with utility provided power.
As an added benefit, homes under the self supply program can be setup to provide emergency backup power during a grid outage.
1. Your PV panels will produce energy throughout the day.
2. The energy that is produced will be used to power your home.
3. Any extra energy that your home doesn’t utilize will then be sent to the grid. That energy is stored up in your account as credits that you can use at a later time.
4. If the energy needs in your home are greater than your production, you will pull energy from the grid.